For products we ship ourselves, we provide free shipping on orders of $65 or more. Products shipped directly from our vendor partners may have a shipping fee passed on directly from them regardless of the order size. Additionally, our shipping rates and promotions may change. Please check the shipping options available at checkout for the most current information.

Unfortunately, we cannot change a shipping address once an order has been placed. Please contact us immediately info@theswellscore.com to see if we can cancel prior to fulfillment. Once the order has shipped, it is out of our control.

First, wait 24 hours as sometimes tracking updates prematurely. Then, check around your property, ask neighbors, and verify the shipping address. If you still can't locate it, email us at info@theswellscore.com, and we'll help you resolve the issue.

Please note: If you ordered Onward shipping insurance, you can simply make a claim and they will assist you with a refund or replacement.

We accept return requests within 14 days of purchase. To initiate a return, email us at info@theswellscore.com. If your return is approved, we'll review your request and provide further instructions.

Please note: If you ordered Onward product insurance, you can request a return for any items within 90 days of purchase, no questions asked.

Most items are returnable, but there are exceptions. Mixed brand bundles, RiseWell products, makeup, skincare, and food items can only be returned if they're defective or damaged in transit. This policy helps us maintain product quality and safety.

Please note: If you ordered Onward product insurance, you can request a return for any item within 90 days of purchase, no questions asked.

Email info@theswellscore.com to request a Return Authorization Number. This number is crucial – returns sent without it won't be eligible for a refund. Once you have the number, we'll provide detailed return instructions.

Please note: If you ordered Onward product insurance, you can file your claim here.

For non-damaged and non-defective items, you're responsible for return shipping costs. Additionally, we deduct a 10% restocking fee from your refund. This fee is based on the item's retail price, not any discounted price you may have paid.

Please note: If you ordered Onward product insurance, there are no fees associated with returns that are made within 90 days of purchase.

We're sorry if this happened! Email us at info@theswellscore.com right away. Please provide your order number and a description of the issue. We may ask for photos to help us process your refund or replacement quickly and accurately.

Please note: If you ordered Onward product insurance, you can request a return or replacement for any item within 90 days of purchase, no questions asked.

As a Swell Score Member, We Guarantee the Lowest Everyday Price
We are committed to offering our customers the best possible value on everyday items. If you find an identical product for less at a local competitor, we will match that price.

How it works:

• Have an active Swell Score Membership: This guarantee is only available to active members of The Swell Score.
• Find a lower price: Locate an identical product at an online competitor with a lower everyday price.
  Provide proof: email us a copy of the competitor's ad or website showing the lower price.
• Match the price: Provided we can verify the lower price is authorized, w will match the competitor's everyday price on an identical product.

Exclusions:

• Promotional events and sales: We do not match prices from competitor sales, promotions, coupons, rebates, or clearance items.
• Out-of-stock items: The competitor's product must be in stock and readily available.
• Errors: We reserve the right to correct pricing errors.