Root and Splendor Laundry Concentrate and Stain Remover Gift Set
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Terrible. Worst customer experience ever. Contacted in regards to lost package and was offered the solution to pay for another package charging us double for a package we never received. No empathy,help,understanding or compassion. Could care less these were gifts for the holidays which we ordered with plenty of time to arrive. Was told it was my fault because we didn't pay extra for priority shipping in addition to blaming the third party company for not shipping their inventory... so if it was an inventory issue why would they be able to send out a second package priority? None of this makes any sense. Customer service was not kind and did not offer an acceptable solution which would have easily been to deal with the shipping claim on their end and send us out the items we never received. Could have turned a negative experience into a positive one but just made it much worse. Big fan of Dr. G but can't be a customer somewhere or send my clients to the site anymore if this is how customer service treats people.
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